Shipping and Returns

The products are sold to the Customer on the website upon their identification by completing and submitting the online order form in accordance with the instructions provided and contextual acceptance of these General Sales Conditions, as well as the prices and description of the products involved in the transaction.

Each sale made on the website may relate to one or more products, without quantity limits for each item, except when explicitly mentioned in the product information (e.g. Limited Editions).

It is forbidden for the Customer to provide false information in the registration process, sales, and subsequent communications. JM Europe, Lda. reserves the right to take legal action on any violation or abuse in the interest of and to protect all consumers.

The acceptance of these General Sales Conditions presupposes the release of JM Europe, Lda. from any liability related to the issue of incorrect tax documents resulting from errors in the information provided by the Customer during the order process.

The Customer is solely responsible for the correction of this data.

The order form available on the website includes:

  • Description, images, price and quantity of each product;
  • Means of payment that can be used;
  • Delivery modalities of the acquired products and shipping and delivery costs, whenever applicable;
  • Reference to the General Sales Conditions that include the conditions to exercise the Right of Free Resolution;
  • Conditions of return and guarantee of the products purchased.

Before completing the order process, the Customer must read and confirm full knowledge and acceptance of these General Sales Conditions, as well as the Privacy Policy.

The completion of the order process takes place when we receive the information from the online order form and after verifying the accuracy of the data sent.

JM Europe, Lda. may, before sending the Order Confirmation, request by email other essential information for processing, payment, and delivery of the order.

JM Europe, Lda. reserves the right to cancel orders if it finds that there are no payment guarantees or in situations where the order is placed by a Customer with whom there is an ongoing legal dispute relating to a previous order.

This right also applies whenever JM Europe, Lda. with legitimate reasons, considers the Customer behaviour unsuitable (for example, a Customer with a precedent of violation of these General Sales Conditions or involved in fraudulent activities of any kind).

If, for any reason, a product ordered is not available, JM Europe, Lda. undertakes to inform the Customer and to refund the amounts that have been paid, within a maximum of 30 (thirty) days from the date of knowledge of such unavailability.


Shipping includes:

  • The product(s) ordered;
  • The transport document;
  • The invoice;
  • Other accompanying documentation required depending on the country of dispatch/delivery;
  • Any information and promotional material.

For orders of EUR 50.00 or more for delivery in mainland Portugal and EUR 50.00 for delivery in mainland Spain, we offer the shipping costs.


The cost of delivering orders up to 2kg are as follows:

Mainland Madeira and Azores (by boat) Continental Balearic (by boat)
3,50€ + VAT 6,32€ + VAT 5,50€ + VAT 16,00€ + VAT

The order is delivered to the address indicated by the Customer (provided it is located in one of the countries for which JM Europe, Lda. sells through its website).

The Customer will have a choice of delivery address to confirm. If the Customer does not confirm, the system will automatically assume for this purpose, the address that the Customer has indicated in their account.

In-home deliveries, deliveries to PO boxes, or areas where there are restrictions on the movement of goods and people are not permitted.

Orders will only be sent after confirmation of stock availability and confirmation of payment and will be shipped by JM Europe, Lda. partner companies, namely CTT Expresso or other indicated.

The information about the delivery of the order will be sent by e-mail to the contacts indicated in the Customer's account. JM Europe, Lda. recommends that these are always updated at the time of order.

It is the responsibility of the Customer to ensure that it is available on the day of delivery of the order.

If, at the time of delivery of the order there is no one at the address indicated, a second attempt at delivery will be rescheduled by the carrier. If the second delivery attempt is not successful, the order will be returned to JM Europe, Lda. or may be placed at the nearest CTT pick up points.

JM Europe, Lda. will reimburse the Customer for the amount paid, with the exception of the costs incurred with the shipment of the order, as well as any costs related to storage and further delivery attempts, even for orders that are free of shipping costs, due to the damage caused by the attempt to deliver the order to the Customer.

JM Europe, Lda. reserves the right to share the delivery of the order, for example, but not limited to, if part of the order is delayed or unavailable. In these cases, the Customer is informed to the email address indicated in the order process.

Upon receipt of the order, the Customer must check the intactness of the packaging. Should the Customer detect any anomalies, these must be accurately and thoroughly recorded by the shipping company and the delivery refused. Otherwise, the Customer will not be able to complain about this issue.

The average delivery times are as follows:

Mainland Madeira and Azores (by boat) Mainland Balearic (by boat)
2-5 business days 10-20 business days 3-7 business days 10-20 business days

JM Europe, Lda. always proceeds in order to guarantee the delivery on time. If it is not possible to deliver the order within the estimated time, the maximum delivery time will be 28 days.

JM Europe, Ltd. does not guarantee the deadlines mentioned in the previous points during periods of promotions, sales, Christmas, or in case of stock rupture.

JM Europe, Lda. is not responsible for the non-fulfilment, or delay in the non-fulfilment, of any obligation resulting from an event of force majeure (event, act, or omission beyond its reasonable control).


Applicable to purchases made at

The Customer may cancel the order at any time until delivery, with the right to a refund of all amounts paid. Upon receipt of the order by the Customer, the Customer may exercise his or her right of free cancellation under the terms of the law set out below. 

Failure to pay the order within 5 (five) days of the date on which it was placed will result in its automatic cancellation.

In accordance with the provisions of Law 7/2004 of 7 January on electronic commerce, JM Europe, Ltd. reserves the right to unilaterally cancel the order whenever there is a programming error, malfunction of JM Europe, Ltd. computers, or if the contractual proposal arrives at its destination deformed and the error relates to an essential element of the contract.


In the case of orders paid using credit in part or in full, the credit agreement is automatically and simultaneously terminated, without the right to compensation (article 8 of Decree-Law 143/2001, of 26 April, as amended).

Within the scope of its Customer Satisfaction Policy, and under the applicable legal terms, JM Europe, Lda. enables the exchange or return (termination of the contract) of articles, within 14 days from the date of receipt by the Customer, without payment of compensation and without the need to state the reason.

The articles must be returned within 14 days of receipt accompanied by the Original Invoice (Article 6 of Decree-Law 143/2001 of 26 April, as amended) and Return Note duly completed.

Should the Customer wish to exchange or return articles, the Customer may contact JM Europe, Lda. via e-mail This email address is being protected from spambots. You need JavaScript enabled to view it., which will provide all information on the exchange/return process. In no case send the articles without previous contact as they will not be received.

The return and exchange of articles must respect the following conditions:

  • Return of articles in good condition;
  • With complete original packaging;
  • Accompanied by the respective invoice.

The Customer is responsible for the correct packaging of the products to be returned, as well as the costs inherent to the dispatch.

All articles will be checked on arrival at our service and will only be accepted for exchange or return those that meet the conditions of returns.

JM Europe, Lda. reserves the right not to accept articles that do not meet these conditions.

If the Customer chooses to return the amount paid, we inform that the refund is made by the same means of payment

In the event of having received damaged items, other than the item purchased by the Customer due to error in delivery, or technical problems, JM Europe, Lda. will schedule the collection of the same at the place the Customer tells us, in the same shipping area as the original order, without any charges to the Customer.

JM Europe, Lda. will charge EUR 10 (ten) for administrative expenses and postage to all customers who return items due to error attributable to the customer.

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